If you’d like to speak to us about any of this
If you wish to access or correct your personal data held by us or if you need to contact us in connection with our use of your personal data, then these should be directed to the Data Privacy Manager using the following details: E: firstname.lastname@example.org TO Data Privacy Manager. Amie O’Neill is YagoYoga’s Data Privacy Manager.
The kind of data we collect
- Individual Data which includes personal data you provide to us in person, via our website or by telephone, including the personal and contact details (such as your first name, middle name, last name, username or similar identifier, title, date of birth and gender, billing address, delivery address, email address, credit card details and telephone numbers, family and associate details, and physical or mental health details) you supply when booking a class, signing up to our newsletter and contact us to let us know we are doing well or to make a complaint or ask a membership / press / marketing / shop / recruitment / general enquiry.
- Account and Profile Data which includes personal data which relates to your account or profile on our website, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Advertising and Marketing Data which includes personal data which relates to your marketing preferences, such as information about your preferences in receiving marketing materials from us.
- Sales Data which includes personal data which relates to the transactions you have conducted with us, such as details about payments to and from you, details of the products, services, classes and memberships you have purchased from us.
- Health Data which includes personal data which is gathered for health and safety purposes including any accident report or claim log.
- We may also create personal data about you, for example, if you contact us by telephone to make a complaint, such about our services or products, then we may make a written record of key details of the conversation so that we can take steps to address the complaint.
Where we get your data from
We obtain your personal data from the following sources:
- Directly from you, either in person (at our studios or otherwise), via our website or by telephone. This could include personal data which you provide when you:
- purchase our products or services.
- create an account on our website.
- subscribe to our newsletter.
- request information on our services or products or for other marketing to be sent to you.
- enter into a competition or promotion.
- complete a survey from us or give us feedback.
- when you visit any of our studios.
- technologies, such as cookies, server logs and other similar technologies.
- Third parties, such as:
- Advertising networks (such as Google and Facebook).
- Search information providers (such as Google).
- Providers of technical, payment and delivery services (such as Mindbody).
How we use your data
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used in the following ways:
- To process your order, to provide after sales service.
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
- We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our emails. Third parties will not be allowed to use your personal information for their own purposes.
Who receives your personal data
We may disclose the personal data you provide to us to:
- Our third-party data processors who may process data on our behalf to enable us to carry out our usual business practices. Any such disclosure will only be so that we can process your personal data for the purposes set out in this Privacy Notice.
- An Garda Siochana, legal and other regulatory authorities, including those who request your personal data or to report any potential or actual breach of applicable law or regulation.
- External professional advisers such as accountants, auditors, bankers, insurers and lawyers.
- Law enforcement agencies, courts or other relevant party, to the extent necessary for the establishment, exercise or defence of legal rights.
- Third parties where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties.
- Third parties which are considering or have decided to acquire some or all of our assets or shares (including in the event of a reorganisation, dissolution or liquidation).
- Third parties operating plugins or content (such as Facebook, Instagram, Mailchimp) on our website which you choose to interact with.
Does any data move internationally
How long will you hold data
We keep all data unless otherwise indicated for a standard of 7 years for auditing purposes as outlined by the Irish Revenue.
Situations when you must provide personal data
- In certain circumstances the provision of personal data by you is a requirement:
- to comply with the law or a contract; or
- necessary to enter into a contract.
- It is your choice as to whether you provide us with your personal data necessary to enter into a contract or as part of a contractual requirement. If you do not provide your personal data then the consequences of failing to provide your personal data are that we may not be able to perform to the level you expect under our contract with you. An example of this would be where we are unable to provide you with certain products or services as you have not provided certain health data to us that we might need for health and safety purposes.
- Subject to applicable law including relevant data protection laws, in addition to your ability to withdraw any consent you have given to our processing your personal data, you may have a number of rights in connection with the processing of your personal data, including:
- the right to request access to your personal data that we process or control;
- the right to request rectification of any inaccuracies in your personal data or, taking into account the purposes of our processing, to request that incomplete data is completed;
- the right to request, on legitimate grounds as specified in law:
- erasure of your personal data that we process or control; or
- restriction of processing of your personal data that we process or control;
- the right to object, on legitimate grounds as specified in law, to the processing of your personal data;
- the right to be forgotten.
If you would like to exercise any of the rights set out above, please contact Amie, our Data Privacy Manager.
Some helpful links for you to check out more privacy policies
We utilise other systems from other sites for user experience and analytics. These third party privacy policies are listed below.